You can use e-Transfer Request Money Deposit to withdraw Canadian Dollars (CAD) from your account.

Each client is permitted 1 e-Transfer withdrawal per 24-hour period, and a maximum of $2,000 CAD per withdrawal request. For larger withdrawals, please use direct bank deposit instead.

Here's how:

  1. Tap 'More' at the bottom of the screen.

  2. Tap 'Withdraw' (note: you'll need to have Canadian Dollars to withdraw).

  3. Enter the amount you want to withdraw and tap 'Continue'.

  4. Enter the confirmation code sent to your email then tap ‘Finalize Withdrawal’.

  5. We will send you a confirmation email once you have finalized your withdrawal.

  6. Lastly, Interac will send you an email*. Depending on whether you have autodeposit enabled, the email you receive will differ.

*Please note that processing times may be longer than normal outside of business hours.


If Autodeposit Is Enabled

If autodeposit is enabled, your funds will be transferred to the bank account linked to your email address. You will receive an email from Interac similar to the sample below, with the following subject line:

  • “INTERAC e-Transfer: A money transfer from Payper Inc. has been automatically deposited”.

Payper is Coinsquare’s partner for payment processing, which is why their name appears on the Interac confirmation email.


If Autodeposit Is Not Enabled

If you do not have autodeposit enabled, you will receive 2 different emails.

First, you will receive an email from Interac prompting you to deposit your money. The subject line and sample are below.

  • “INTERAC e-Transfer: Payper Inc. sent you money”

Payper is Coinsquare’s partner for payment processing, which is why their name appears on the Interac confirmation email.

In a separate email, you will receive your secret answer in order to complete the process. This email will come from etransfer@em6406.payper.ca and have following subject line:

  • “You've received an e-Transfer from Coinsquare”

Please note that your secret answer will be your ‘Account ID’ located inside your Coinsquare Trade app. It will also be surfaced in this email.

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