What is Migration?

We’re excited to announce the launch of the new and improved Coinsquare. All you have to do is transition your existing Coinsquare account when it’s your turn in order to get the new experience.

How to Merge Your Accounts

Client accounts will be migrated in segments. You will get several email notifications in advance of migration to advise you of the specific date and time that your account will be migrated to the new platform.

Users who have accounts on both Coinsquare and Quick Trade will have the opportunity to merge their accounts. The account details (including email address) must match on both accounts for the link to be established. Once your account is migrated, here are the steps you’ll need to take to get access to your account on the new platform.

Confirmation Email

You’ll be sent an email with the following subject line: "Your accounts have been merged."

Please review that email and complete the following steps:

Step 1: Confirmation Email

  • Click the blue button that says "Start here to claim your account" in this email. You will be taken to a new tab, where a confirmation email is sent, and the page you see will confirm this.

Step 2: “Let’s Get You Access to Your Account” Email.

  • A new email will be sent with the following subject line: "Let's get you access to your merged account". This email will surface a button that will take you to a landing page to set up your new login and password. Click the 'Sign in' button to continue.

Step 3: Finish Migrating Your Account

  • On the next page, you will be asked to 'You are almost done migrating your account'. Here you'll be asked to input your OLD Coinsquare account username and password.

  • If you have forgotten your password, follow these instructions in the correct order:

    • 1. Start by following this link to reset your OLD Coinsquare password.

    • 2. When your password has been confirmed to have changed, go here and type in the email address associated with your account.

    • 3. You should instantly receive an email similar to the "Let's Get You Access" message from Step 2. Click "Claim Your Account" in this new email and continue.

If 2-Factor Authentication (2FA) is enabled on your OLD Coinsquare account you will be required to input your 2FA along with your username and password.

Step 4: Complete!

  • All done! Your login should be verified and you should be able to log into your fully merged account on the next page by clicking "Go to Sign In". You can also login using the Coinsquare mobile app at this stage.

If you have any questions or get stuck along the way, you're welcome to reach out directly to our support team via live-chat, or send an email to support@coinsquare.com

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