Coinsquare recently migrated all of our clients over to an upgraded version of the platform. As part of this process, every client was given a brand new set of deposit addresses associated with our new platform, replacing all previous deposit addresses.
Going forward, you should always use your new deposit addresses for any deposits sent to Coinsquare. You can find your deposit address for any fully-supported digital asset here.
If you accidentally deposit to your old Coinsquare address instead of your current address, reach out to our Support team. Be sure to have your deposit details on hand, such as the digital currency name, source address, transaction ID, and amount.
Our technical team will then review and move the funds over to your account on the new platform. Please allow a minimum of 90 days for these requests to be completed.