Important Notes

  • Direct bank deposit fees are 2%. The minimum withdrawal using direct bank deposits is $100 and the maximum withdrawal is $10,000. Direct bank deposits take up to 9 days to fully process.
  • If your withdrawal request status is set to 'Under Review':  Your funds are waiting to be sent outbound by our Finance team. Please note it can take up to 9 days before funds become available in your bank account.
  • If your withdrawal request status is set to ‘Processed’ but the money is not in your bank account:  Your transfer has been processed and is currently in transit. Please note it can take up to 9 days before funds become available in your bank account.

Web

To withdraw your Canadian dollars to your bank account using direct bank deposit:

1. Sign into your Coinsquare account.

2. Click the 'Withdraw' tab.

TopMenuBarWithdraw.png

3. Ensure CAD is your selected currency from the left side menu.

CADWithdrawal.png

4. Enter your withdrawal amount in $ CAD and select 'Direct Bank Deposit' as your withdrawal method.

CADWithdrawalAmount.png

5. Select your bank account or click “Add Bank Account” and fill in your bank details.

CADWithdrawDD.png

6. Click "Request Withdrawal".

 

It is currently not possible to withdraw USD into a USD account at a Canadian bank via direct bank deposit. 

iOS

1. Sign into your Coinsquare iOS app.

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2. Tap on 'Transfer' at the bottom of the screen.

transferscreen.png

3. Tap on the 'Withdraw' tab. Ensure Canadian Dollar (CAD) is selected as the currency (default)

withdraw2.png

4. Tap on 'Direct Bank Deposit'.

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5. Follow the instructions to request your withdrawal.

withdraw4.png

Android

1. Sign into your Coinsquare iOS app.

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2. Tap on 'Transfer' at the bottom of the screen.

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3. Tap on the 'Withdraw' tab.

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4. Select Canadian Dollar (CAD) as your currency. 

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5. Tap on 'Direct Bank Deposit'.

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6. Follow the instructions to request your withdrawal.

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