Occasionally, users may run into issues when trying to withdraw funds from our platform. This list outlines some of our most common issues and how to resolve them.
Coinsquare is Canada's safest digital currency trading platform and we have never lost a single dollar or digital currency coin. Your funds are safe, and we will make sure that they get to your bank account ASAP.
If you are getting an 'insufficient funds' message:
The most likely reason for this error message is that your funds are still under Coinsquare's withholding period. Depending on the funding method you choose, we require funds to be withheld for a few days to comply with AML regulations and to prevent fraudulent behaviour. Please review our funding options page to determine the length of your withholding period.
The withholding period does not affect your ability to make trades between currencies – only to withdraw from the Coinsquare platform.
If you have passed the withholding period and are still getting an 'insufficient funds' message:
Check to see if you have any open limit orders on your account under 'Advanced Trade'. When limit orders are left open, those funds cannot be withdrawn. You must first execute or cancel your existing orders for those funds to become available for withdrawal.
Also, check to make sure you have the correct currency selected when trying to make a withdrawal.
If your withdrawal request status is set to "Submitted" or "Under Review":
Your funds are waiting to be sent outbound by our Finance team. Please note it can take up to 9 business days before funds become available in your bank account.
If your withdrawal request status is set to "Processed" but your funds are not in your bank account:
Your transfer has been processed and is currently in transit. Please note it can take up to 9 business days before funds become available in your bank account.