I Forgot My Username
To ensure the safety of your account, there is a strict security procedure that has been implemented which you will be required to follow if you forget your username and need us to recover it.
We ask for this information in order to ensure the recovery request is coming directly from you and to maintain the security of your account.
If you have forgotten your username, please submit a support request here.
I Forgot My Password
If you cannot remember your password, you will have to initiate the Forgot Password procedure from the login screen on the website. On the sign-in screen, select 'Forgot Password.' You will be sent an email with further instructions.
Make sure that you reset your password from your desktop browser, and not through your mobile device to avoid errors.
Please note that our Support Team does not have access to, nor the ability to reset clients' passwords.