Forgot username or password

If your forgot your password:

Please follow the steps here for account recovery.

If you forgot your username:

Please submit a request here or use the "Submit a Request" button on the main help centre page with the following selfie picture:

  • A NEW photo of yourself holding up government issued photo ID (no-health cards), 
  • the first 5 digits of your Coinsquare account ID (or the word "Coinsquare")
  • today's date

 When filling out the request form please select Category: Account Management

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