Forgot username or password

If your forgot your password:

Please follow the steps here to automatically retrieve your password.

If you forgot your username:

Please submit a request here or use the "Submit a Request" button on the main page of the Help Centre.

In order for us to maintain security and ensure that the username request is coming directly from you we ask that you submit the following with your request:

A photo of yourself ("selfie") holding up BOTH of the following:

  • A valid piece of government issued photo ID (no-health cards)
  • A piece of paper with the first 5 digits of your Coinsquare account ID (or the word Coinsquare) and today's date written on it

*Please note that you must include all of the requirements in the photo before your username information can be released to you

 When filling out the request form please select Category: Account Management

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