Occasionally, users run into issues when trying to fund with digital currency on our platform. This list outlines some of our most common issues that users face when trying to fund their account with digital currency.
But first, take a deep breath. Coinsquare is Canada’s safest digital currency trading platform and we have never lost a single coin. Your funds are safe, and we will make sure that they get to your Coinsquare account ASAP.
Sending digital currency to the wrong address:
It is essential that you double-check to make sure that you are sending your digital currency to the correct address. Coinsquare cannot retrieve funds sent to an incorrect address.
If your digital currency deposit to Coinsquare was confirmed on the blockchain but is not showing up in your account:
Please submit a ticket using our chatbot with your blockchain transaction ID and we will reach out as soon as possible.