What is withholding and why can't I withdraw?

We are a registered MSB in Canada and therefore follow KYC (Know Your Customer) and AML (Anti-Money Laundering) policies outlined by FINTRAC.
We have implemented withholding policies in order to be appropriately diligent and to ensure the safety of every user as well as our platform. When your funds are under Withholding, you will not be able to remove them from the platform, whether they are in your fiat holdings or digital currency holdings.
While your funds are under withholding, you will be able to trade. You will not be able to withdraw until the limitation has expired.
Again, this is to help prevent money laundering and fraud on our platform and the funds are held as collateral. These limitations will expire within 3-7 days of funding unless otherwise specified.
If you were verified instantly:

If you were verified instantly, the withholding period for Interac Online funding will be 7 days, rather than 3 days. If you would like to lower your Interac Online withholding to 3 days, you can submit for verification manually via the document centre. This process may take up 0-3 days and you will not be able to fund or withdraw CAD while unverified.  Please file a ticket and let us know if you would like to start the manual verification process. To view our funding options and withholding times, please click here

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