You may see a 'verification-0' status for a digital currency withdrawal that is valued at greater than $5K CAD.
This occurs when we manually recapture your coins from our cold storage and transfer these coins to the hot wallet. We keep 95% of our coins in cold storage and adjust the daily balance in our hot wallet for security purposes.
During traditional business hours, the process of transferring coins happens almost instantly, however, there may be delays after business hours and on weekends. For this reason, the processing time on our website states that withdrawals can take from 0 to 12 hours to be completed.