Should you need to deactivate your 2FA, please follow the instructions below:
Coinsquare 2FA: Log out of your Coinsquare iOS or Android app on your mobile device. This will deactivate Coinsquare 2FA for your account.
Google /Microsoft / Twilio 2FA: Log into your Coinsquare account on Web. Click your username in the top right corner, and select Settings. Scroll down to Google 2FA, enter your 6-digit 2FA code, and click 'Disable Code.'
If you are unable to disable 2FA on your end, our Support Team can assist with doing this for you manually. To ensure the safety of your account, a strict security procedure has been implemented which you will be required to follow. This helps us to maintain the security of your account and ensure the reset request is coming directly from you.
If you need to have your 2FA reset manually, please reach out to our Support Team by submitting a request here. Our Support Team will then provide you with further instructions.
For a more detailed explanation on which personal information we gather, and how we store and protect it, you may refer to our Privacy Policy.
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