Coinsquare does NOT support the deposit of ERC-20 tokens to Ethereum (ETH) deposit addresses.
For clarification, ONLY send ETH to Coinsquare’s ETH deposit addresses, using the ERC-20 Network. Any other tokens sent to ETH deposit addresses will be lost.
Although ERC20 tokens are created on the Ethereum blockchain, and Coinsquare does list Ethereum, ERC-20 tokens other than ETH cannot be credited to your Coinsquare account.
If you have sent any unsupported ERC20 tokens to your Coinsquare account, the funds will not be credited to your account. Unfortunately, it is not possible to reverse confirmed blockchain transactions, and the funds will not be retrievable. We ask that you reach out to our Support Team so that we can document the issue. Our team is documenting cases of unsupported token deposits, so we may be able to retrieve them in the future, though no timeline is currently available for when this will occur.
Please note, Any ERC-20 tokens sent through Binance Smart Chain (BEP-2/BEP-20) network will also not be received into your account and your funds will be lost.